Frequently Asked Questions

Where are you located?

Touch Of Texture studio, where each piece is meticulously handcrafted, is based in the UK, near London.

Where can I view your collection?

While we don’t have a physical showroom, we are happy to schedule a studio viewing or offer a video call – just drop us an email at jb@touchoftexture.co.uk to request one.

are your pieces made to order?.

Absolutely, all of our pieces are made to order with care and attention to detail. We occasionally hold a small selection in stock, and you can find the lead time for each piece on its individual product page.
If you’d like to check current availability or delivery times, please feel free to email us at jb@touchoftexture.co.uk

Do you offer bespoke services?

Yes, we offer bespoke services for those seeking a truly one-of-a-kind piece. Each creation is meticulously handcrafted to bring depth, character, and sophistication to your home. Guided by Jitka’s refined artistry and mindful approach, every design embodies both aesthetic excellence and environmental consciousness.

Can I customise a piece?

Yes, many of our pieces can be customised to perfectly complement your home. Whether you’d like to adjust the finish, change the feet style, or refine the proportions, we can tailor each design to your preferences while preserving its original character.
To discuss your custom piece, please email us at jb@touchoftexture.co.uk

what are your lead times?

All Touch of Texture pieces are handmade to order according to your specifications. While we provide estimated lead times, these are guidelines rather than fixed deadlines, as each creation is crafted with care and attention to detail. If additional time is required, we will keep you informed throughout the process.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide.

Do international orders incur customs fees?

For buyers outside the UK or EU, customs duties or import taxes may apply. These charges are not included in your order total and must be paid directly to your local carrier or customs authority.

What are customs fees and import tariffs?

Customs fees and import tariffs are charges applied by your country’s government on goods imported from abroad. Fees vary depending on your country, the value of your order, and the type of goods. As the buyer, you are considered the official importer and are responsible for any applicable duties or taxes.

Do I need to provide additional information for customs?

Depending on your country’s regulations, you may be asked to provide identification details such as your Social Security Number (SSN), Employer Identification Number (EIN), Importer Reference Number (IRN), Tax Identification Number (TIN), or Economic Operators Registration and Identification number (EORI). If required, the shipping company will contact you directly to collect this information and any related fees.

We’ll always do our best to support you throughout the process and ensure your order reaches you as smoothly as possible.

ARE THERE SPECIFIC CUSTOMS DUTIES FOR DIFFERENT REGIONS?

As of April 10, 2025, the following customs duties apply to our products upon import:

• Customers in the UK: None.

• Customers in the EU: None.

• Customers in the USA: 10% tariff on UK exports to the US.

Please be aware that these figures may change suddenly due to evolving international trade policies.

I'M A CUSTOMER OUTSIDE OF THE UK; WILL I BE CHARGED VAT OR SALES TAX?

Yes, VAT or sales tax will be charged upon import by the carrier at the applicable local rate in your country.

WHERE CAN I FIND MORE INFORMATION?

For questions related to US imports, visit the U.S. Customs & Border Protection website.

For EU import information, refer to the European Commission’s taxation and customs website.

For other countries, please consult your local customs website for specific information.

HOW WILL MY ORDER BE PACKAGED?

Pieces delivered to UK customers will be soft-wrapped as standard.

International shipments will be palletised. You will be updated every step of the way, from photos of your packaged item to the tracking updates.

CAN I RETURN MY ITEM?

Because every piece is bespoke and crafted especially for you, we can only accept returns for items that arrive damaged or defective. We take great care in packaging and handling to ensure your order reaches you safely.

WHAT IF MY ITEM ARRIVES DAMAGED?

All items must be inspected immediately upon delivery. Any transit damage must be reported to both the courier and Touch of Texture within 48 hours of receipt. Unfortunately, we’re unable to process claims or arrange replacements after this period.

Please take clear photographs of any damaged packaging before fully unpacking your item, making sure to include the shipping label, and retain all original packaging until the piece has been completely inspected.

In the event of an issue, please provide clear photographs of both the packaging and the item (including any damage) so that we can assess the claim. All deliveries are insured, and should damage occur in transit, Touch of Texture will manage the claim on your behalf.

Please note that Touch of Texture cannot accept responsibility for damage resulting from third-party installation, handling, or misuse.